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How to Close Gaps in Your Education Experiences
Education institutions have always aimed to foster environments for students to learn and thrive. While this work has not been without its challenges, the past few years have escalated these challenges to unprecedented levels and institution leaders are taking a new, holistic approach to improving student experiences on campus.

Join Tanya Johnson, University Director of Student Support Operations at Johns Hopkins University and Joshua Sine, Vice President for Higher Education Strategy at Qualtrics for an in-depth discussion on:

+ The data behind the crises (and opportunities) that colleges and universities are facing
+ How to identify what matters most to students to design and improve their campus journey from application through graduation
+ Practical examples of how peer institutions are using experience management to close student experience gaps

Can't attend the webinar? You should still register -- all registrants will receive a recording of the webinar and a copy of the presentation slides.

This webinar was made possible in part by the financial support of Qualtrics. I understand that by registering for this webinar, my registration information will be shared with Inside Higher Ed and the sponsor for marketing purposes.

Captioning for the deaf and hard of hearing is provided by CaptionAccess for all Inside Higher Ed webinars. Transcripts available upon request.

Jul 26, 2022 02:00 PM in Eastern Time (US and Canada)

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Speakers

Tanya Johnson, M.S.
University Director of Student Support Operations @Office of Student Enrollment and Account Management (SEAM), Johns Hopkins University
Tanya Johnson is the inaugural university director of Johns Hopkins' SEAM student support operation. She has 22 years experience in higher education. Prior to her current role, she served as director of financial aid & director of student services. Tanya began her career at Johns Hopkins in 2013 when she was sought after as a key player in the implementation & configuration of Johns Hopkins’ financial aid database for its DC campus. Tanya also contributed to the realization of Johns Hopkins’ vision to offer its first one-stop shop when she launched the student services office located on the DC campus for students seeking support for student affairs, financial aid, billing, registration, global careers & international student services. Most recently, Tanya partnered with other leaders at Johns Hopkins to enhance customer experiences across its nine campuses & successfully launched SEAM’s university-wide student support operation & call center.
Joshua Sine, Ed.D.
Vice President for Higher Education Strategy @Qualtrics
A higher education evangelist, Joshua has experience across the academic journey and student lifecycle with particular focus on providing solutions that bridge the gap between educational institutions and their students. Prior to Qualtrics, Joshua spent over a decade on college campuses building innovative programming in Enrollment Management, Athletics, Global Initiatives, Student Success and Academic Affairs.