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Virtual Queueing: Creating Better Student Experiences with Virtual Lines
Qless specializes in queue management and appointment scheduling software, designed to help higher education institutions seamlessly manage student flow. In this webinar, you'll learn how virtual queueing is helping universities to deliver a superior student experience while improving operational efficiency and gaining visibility into vital metrics. You'll hear from the University of Ottawa, which transitioned to virtual queueing and saw immediate results.

During the webinar, you can expect to learn more about:
• How virtual queueing software is changing the game for universities
• The University of Ottawa's implementation of virtual queues
• The importance of student feedback and metrics

Can't attend the webinar? You should still register -- all registrants will receive a recording of the webinar and a copy of the presentation.

This webinar was made possible in part by the financial support of QLess. I understand that by registering for this webinar, my registration information will be shared with Inside Higher Ed and the sponsor for marketing purposes.

Captioning for the deaf and hard of hearing is provided by CaptionAccess for all Inside Higher Ed webinars. Transcripts available upon request.

Dec 2, 2021 02:00 PM in Eastern Time (US and Canada)

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Speakers

Lee-Anne Hupé
Business Analyst in Information Technology @University of Ottawa
Lee-Anne Hupé has worked at the University of Ottawa since 2018 in the role of Business Analyst in Information Technology. Previously, she spent her career in high-tech software and product development management in various sectors such as private (Corel, Adobe Systems), major government consulting initiatives and now in higher-education. She earned her degree from the University of Ottawa and achieved certifications in Business Analysis, UX Research & Design and is currently working towards her Customer Experience Professional designation with focus on higher-education. Lee-Anne is driven by the pursuit of creating impactful customer and user experiences as well as building trust and strong partnerships with her clients.
Christian Mangungu
Business Expert @Infoservice, Department of Student Affairs, University of Ottawa
Christian Mangungu works as Business Expert for Infoservice, a department of Student Affairs that acts as the front desk for many services on Campus. He is in charge of defining business, data specifications and processes in order to optimize the use of new and current systems. Prior to this position, he worked as an Information Officer in the same department for two years. Christian is also a junior year student at the University of Ottawa in the joint bachelor’s degree in chemical engineering and computing technology.
Kelly Kliner
Director of Education Solutions @QLess
With more than 20 years experience, Kelly Kliner oversees education technology solutions at Qless. Over the last 7 years, she has focused on college resource management, service delivery, and the student experience at both community colleges and large-scale universities. Kelly earned her bachelor of Arts in Communications from the University of Colorado at Denver.